Right of Withdrawal Disclaimer
In keeping with the law, customers, or natural persons who are not acting in a professional or commercial interest, entering legally binding transactions or contracts on this website, are afforded the right of withdrawal. Further information about whether your case falls under this policy in accordance with the law, are given both during the transaction process and in the Right of Withdrawal Disclaimer.
The right of withdrawal does not exist with distance selling contracts
– pertaining to the delivery of goods made to customer specifications or which are clearly fitted to the customers personal needs or cannot be returned based on their nature or material qualities, or which can spoil quickly or have passed their date of expiration,
– pertaining to the delivery of audio- or video recordings or software, when the seal of the data storage device has been broken by the customer,
– pertaining to the delivery of newspapers, magazines and pictorial magazines.
Right of Withdrawal Disclaimer
The customer can withdraw his contractual declaration without further comment, within 14 days. This must be done in text form (i.e. letter, fax, email) or – if the item has been relinquished to the customer prior to the end of the deadline – by returning the item. The time period of 14 days begins on receipt of this disclaimer in text form, but not before the recipient has received the item in question (for recurring deliveries of goods of the same kind the time period does not begin before the receipt of the first partial delivery) and also not before the fulfillment of our obligation to inform our customers in accordance with article 246 § 2 in connection with §§ 1 Abs. 1 and 2 EGBGB as well as our duties in accordance with § 312 g Abs. 1 Satz 1 BGB in connection with article 246 § 3 EGBGB. In order to keep the term of withdrawal, the timely dispatch of the declaration of withdrawal or return of the item suffices.
The declaration of withdrawal is to be sent to:
Via email to:
Or via letter to:
Consequences of withdrawal:
In the case of a successful withdrawal the items, services or benefits received on both ends are to be returned and, if applicable, any use or emoluments (for example any accumulated interest) are to be compensated. Should the customer not be able to return the received items, services or benefits, in addition to any benefits they might have gained from receiving said items services or benefits, or should they only be able to return them in part or in worsened condition, the customer must provide compensation accordingly.
The customer must only compensate the damage or depreciation of worth of the item, if it resulted out of the use of the item beyond a regular check of properties and function. “A regular check of properties and function” is understood to be the testing and trying out of an item as is customary and possible in a retail store.
Items that are ready to ship are to be returned at the vendors risk. The regular shipping costs of the return are to be paid by the customer, if the delivered items are in accordance with what was ordered and if the value of the item does not exceed 40 Euros or, for an item of higher value, in case of failure of consideration or if the agreed upon partial payment has not been made at the time of withdrawal. In all other cases the cost of return shipping is free of charge for the customer. Items that cannot be shipped will be picked up from the customer.
Reimbursement commitments must be fulfilled within 30 days. For the customer this time period begins with the dispatch of the declaration of withdrawal or the return of the item, for the vendor the time period begins upon receipt of the customers declaration of withdrawal or item.
End of withdrawal disclaimer.